Trusted by IDFC, Kotak, RBL, Zest & AU Bank

Transforming Business Processes with Excellence

Shree Bihari Lal Services (SBLS) delivers technology-enabled collection outsourcing and next-gen BPO solutions using our proprietary IGEDM model.

75%

Faster TAT

40%

Cost Reduction

30%

Higher Recovery

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Integrated Global Enterprise Delivery Model

Proven Framework for Excellence

Our proprietary IGEDM framework combines cutting-edge technology with industry expertise to deliver unmatched results in collection services and BPO operations.

AI-Powered Analytics

RPA Automation

24×7 Global Support

100% Compliance

Advanced Technology Solutions

Next-Gen Digital Transformation

Our cutting-edge technology ecosystem integrates AI, machine learning, and cloud computing to revolutionize your business operations and drive digital transformation.

Cloud Infrastructure

Machine Learning

Data Analytics

Cyber Security

15+ Years of Industry Excellence

AI-Powered Collection Solutions for Modern Banking

Leverage our advanced analytics and machine learning algorithms to optimize recovery rates and enhance customer experience across all debt buckets.

AI-Driven

Smart Recovery

30%

Higher Recovery

100%

Compliance

Explore Our Solutions View Methodology

Advanced Technology Stack

Cutting-Edge Solutions

Our technology ecosystem includes predictive analytics, RPA automation, and AI-driven insights to transform your collection operations.

Predictive Modeling

RPA Bots

Real-time Analytics

Cloud Native

Global Operations Network

24/7 Worldwide Support

Our strategically located centers ensure round-the-clock operations with local language support and cultural understanding across global markets.

Multi-Lingual

24/7 Support

Local Expertise

GDPR Compliant

Global Presence & Local Expertise

Scalable BPO Solutions Worldwide Your Growth Partner

Expand your operations with our global delivery network and local market expertise, ensuring seamless service delivery across time zones and regions.

Global

Network

500+

Experts

15+

Years Experience

Explore Global Presence BPO Services

Global Delivery Network

24/7 Operations

Our strategically located centers ensure round-the-clock operations with local language support and cultural understanding.

Multi-Lingual

24/7 Support

Local Expertise

GDPR Compliant

Business Transformation

Digital Evolution

Our comprehensive transformation framework helps businesses evolve digitally with seamless integration and future-ready solutions.

Process Automation

Digital Integration

Strategy Consulting

Future Roadmap

Organization Overview

We are a collaborative, business-friendly, innovative, and agile ecosystem specializing in providing outsourcing solutions with a focus on collection-related activities.

Shree Bihari Lal Services (SBLS) is scaling excellence through the collaboration of critical elements

"Management"
(People, End user, Customer, Employees)

"Methods"
(Material, Methods, Processes)

"Systems"
(Information Systems and Technology, Software, Tools)

"Skills"
(Creativity, Innovation and Continuous Learning and Improvement)

"Environment"
(Transparent, Openness, Trust, Fun at Work, Knowledge, Agile, Freedom, Thinking Independently)

Employee-Run Culture

Our unique employee-first approach drives innovation and commitment.

Agile Methodology

We adapt quickly to changing business needs and market dynamics.

What We Do

We provide technology-enabled collaborative business solutions & consulting services to evolving business owners, established BPOs, and organizations targeting fast growth, ROI, and operational excellence.

Collection Services

Specialized collection outsourcing solutions for financial institutions with proven results in recovery rates and customer satisfaction.

End-to-end collection processes
Multi-channel collection strategies
NPA management solutions

BPO Solutions

Comprehensive business process outsourcing with a focus on banking, financial services, and evolving business needs.

Process optimization & automation
Customer service operations
Back-office processing

Business Transformation

Leverage our expertise in robotic process automation, AI, and analytics to transform your business operations.

Digital transformation consulting
Process re-engineering
Technology implementation

Our Integrated Global Enterprise Delivery Model

Our IGEDM methodology delivers the right operating model for your organization through seven key elements:

Grade Mix (right team structure)
Location Mix (global delivery network)
Competency Model (skills & capabilities)
Global Process Model (best practices)
Technology (pre-templated applications)
Pricing (performance-aligned options)
Governance (transparent structure)

Business Benefits

75% Reduction in TAT

Our IGEDM model reduces turnaround time by 75% through seamless integrated services.

40% Cost Reduction

Significant cost savings while maintaining or improving service quality.

Operational Scalability

Flexible models to scale operations up or down based on business needs.

Risk Mitigation

Comprehensive compliance and risk management frameworks.

Capability Overview

We've evolved from traditional BPO services to holistic next-generation business services, powered by our unique enablers and accelerators.

Our Differentiation

Focused Industry Expertise

Deep domain knowledge in banking, financial services, and collections with specialized solutions for each vertical.

Integrated Services Offerings

End-to-end solutions combining technology, processes, and domain expertise for seamless service delivery.

Maturity of Delivery

Proven track record with established processes, metrics, and governance frameworks for consistent performance.

Flexibility

Adaptable solutions and commercial models tailored to address unique customer needs and business objectives.

Technology Enablers

Automation COE

Developing technical skills and thought leadership in test automation and RPA solutions.

Non-Functional Testing COE

Expertise in performance, load, reliability, security, and SOA testing.

Retail Banking COE

Domain competency around Retail Banking processes for better test scenarios.

Healthcare COE

Domain expertise in Healthcare processes for specialized testing requirements.

Our Quality Enablers

Shree Bihari Lal Services (SBLS) is known for its entrepreneurial culture and has been a generous investor in Quality Leadership, encouraging Invention, Reinvention and Creativity in all our services.

Innovation Focus

Continuous investment in new technologies and methodologies to drive client success.

Continuous Learning

Ongoing training and skill development programs to keep our team at the forefront.

Excellence Standards

Rigorous quality control processes and industry best practices implementation.

Our Clients & Partners

We're proud to collaborate with industry leaders, delivering tailored BPO and collection solutions that drive success and efficiency.

Client	Services Provided	Project Scope
IDFC Bank	Collection Services	Full portfolio management & recovery optimization
Bucket Money	Collection Services	Write-off management & debt resolution
Zest Money	Collection Services	Bucket 1 to 6 and Write-off strategies
Stashfin	Collection Services	Bucket 2 till Write-off operations

Our Esteemed Partners

Zest Money

Stashfin

IDFC Bank

Kotak Bank

RBL Bank

AU Bank

Aditya Birla

Khatabook

EARC

Zest Money

Stashfin

IDFC Bank

Kotak Bank

RBL Bank

AU Bank

Aditya Birla

Khatabook

EARC

Client Testimonials

"Partnering with Shree Bihari Lal Services (SBLS) has been a game-changer for our collection operations. Their integrated global delivery model not only reduced our turnaround time by 75% but also optimized recovery rates across all buckets, ensuring seamless NPA management."

- IDFC Bank

"We entrusted SBLS with our Bucket 1 to 6 and write-off strategies, and the outcomes have exceeded our expectations. Their end-to-end collection outsourcing, combined with robust analytics and process re-engineering, has boosted our recovery rates by over 30% while cutting operational costs significantly."

- Zest Money

"Shree Bihari Lal Services (SBLS) brought a fresh perspective to our BPO needs with their employee-run culture and continuous innovation. By leveraging their Automation COE and retail banking expertise, they automated key processes that previously bogged down our teams, leading to a 75% faster processing time and enhanced data security."

- Kotak Bank

"The collaboration with SBLS has elevated our financial services outsourcing to new heights. Their comprehensive solutions in collection services and business transformation, powered by AI-driven insights and maturity in delivery, have not only mitigated risks but also provided scalable operations that adapt to market changes."

- RBL Bank

Ready to Elevate Your Business?

Join our esteemed clients and experience transformative BPO solutions tailored to your needs.